Contact Us
Got a question about how we review Canadian online casinos, spotted something that needs updating, or want to flag your own experience with a no deposit bonus or welcome offer? This page tells you how to reach the team behind Best Casinos Canada.
How to reach us
The quickest way to contact us is by email: [email protected]. We read every message and try to reply within a couple of business days. If your enquiry relates to a specific casino brand, a bonus term you found confusing, or a factual error you've noticed on the site, mentioning the exact page helps us look into it faster.
What we can help with
- Questions about how a casino on our list is rated or ranked
- Corrections — bonus terms, wagering requirements or payment details that may have changed since our last check
- Suggestions for casinos or features you'd like to see covered
- General feedback on the site or a review you've read
- Media or partnership enquiries
What we can't help with
We're an independent review and comparison site — we don't operate any of the casinos listed, and we can't access player accounts, process withdrawals, resolve disputed bets or issue refunds. For any of that, you'll need to contact the casino's own support team directly, since they hold your account and payment information, not us.
If you're concerned about your gambling habits or those of someone close to you, our Responsible Gambling page has practical guidance and support resources rather than contact-form advice, which is a better starting point than emailing us.
Before you write in, it may already be answered
A lot of the questions we get relate to things already covered on the site. If you're weighing up which brand to sign up with, our rankings and mini-reviews compare current welcome offers, including no deposit and match bonuses, side by side. If your question is about who we are and how we put this site together, our About Us page explains our background and approach. And if it's a legal or contractual question about using the site itself, check our Terms and Conditions first — it covers most of the standard queries we receive.
A note on accuracy
Online casino bonuses, terms and licensing details change often, and we rely on reader feedback as one of the ways we catch outdated information. If something you've read here doesn't match what a casino is currently offering, telling us specifically what changed — and ideally when — helps us keep the page accurate for the next reader.
Response times
We're a small editorial team, so replies aren't instant, but every message is read. Enquiries about factual corrections or bonus terms tend to get prioritised, since accuracy matters more to us than general feedback turnaround.